I had the pleasure of visiting with a really nice, new patient yesterday who was very well informed – had done her own research and had read our book, The Best Breast 2. I love working with women who have really and truly done their homework and are looking for the best result and experience they can have in breast augmentation. It makes my job so easy – when they know what I know, we can really have some detailed and constructive discussions. Yesterday, our discussion went to another level.
Once I had finished covering all the points I needed to cover for her patient education consult, it was time for her questions. After sitting in my chair for 20 years, I have pretty much heard it all ~ but this patient took an innovative route to discover more information about us and how we approach this operation. She asked me to address all the criticisms and negative things she could find on the web about us ~ wow ~ now that is a little hard to hear!
We know that not every surgeon or patient will agree with our methods or processes. We know that when we do something really different and can truly produce a result and recovery that is almost too good to be true, that there will be those who say it can’t be done. If you can achieve results that few can replicate – there are those that will want to impede progress for patients.
But when you live in our world of plastic surgery, specifically breast augmentation, I know what we do is truly better for patients. When you can take the national re operation and revision rate of 25 % and drop it to 3% in Dr. Tebbetts’ practice - – there is no question that that is better for patients. When you can involve patients in the decisions and return them to full normal activity in 24 hours – again no question that this is better for patients.
It was good for me to address things people say about us and our practice that might have seemed like a criticism on the surface, because as I addressed them I realized that all of the issues and comments arise from how different what we do for patients really is. And that they really aren’t negative at all. Answering these questions made me realize how what we have done for patients in breast augmentation has truly redefined the patient’s experience ~ 24 Hour Recovery is a reality and Dr. Tebbetts made that happen and has shared all of that knowledge and the how to’s with his colleagues!
The more we question, the more we challenge, the more we learn and the better off patients will be. So bring on the tough questions and criticisms, because now that I think about it, they were really compliments in disguise.
About the Author: Terrye Tebbetts is one of the most knowledgeable women in the world about breast implants, with 27 years of experience educating patients and 11 years as a patient herself. For more information about breast implants or breast augmentation Dallas surgeons, please visit www.thebestbreast.com.
Hi Terrye, You are so right. Often we don’t know other’s perceptions about us or our businesses. Criticisms are truly a way to clarify information, change the way we present ourselves or to improve what we do. Nice informative blogs btw.